Refund & Return Policy

Evora & Co. — Refund & Return Policy

At Evora & Co., we are dedicated to delivering jewelry of exceptional quality and craftsmanship.
Your satisfaction is our priority, and we handle all return and refund requests with fairness and professionalism.

Eligibility for Returns

We accept returns within 14 days of delivery.
To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by a valid proof of purchase (order confirmation email).

For hygiene and safety reasons, certain items such as earrings or personalized jewelry are non-returnable unless defective.

Return Process

To initiate a return, please contact our customer care team at support@evoraco.com with your order number and reason for return.
Once your request is approved, we will provide detailed instructions and the appropriate return address.

Please note:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Unauthorized returns or items sent back without prior approval will not be accepted.

Refunds

Once your returned item is received and inspected, you will receive a confirmation email.
If approved, your refund will be processed to your original payment method within 5–10 business days.

If more than 10 business days have passed and you have not received your refund, please contact us at support@evoraco.com for assistance.

Damaged or Defective Items

If you receive a defective or damaged item, please notify us within 48 hours of delivery with photographic evidence.
We will arrange for a replacement or full refund at no additional cost.

Final Note

At Evora & Co., every piece is crafted with care and intention.
We stand by the quality of our products and are committed to ensuring that your shopping experience reflects the elegance and trust our brand represents.

🕯️ Evora & Co. — Privacy Policy

At Evora & Co., we value your trust and are committed to protecting your personal information with the highest standards of privacy and transparency.

Information We Collect

We may collect personal details that you provide directly to us, including:

  • Name, email address, and contact information.

  • Shipping and billing addresses.

  • Payment details (processed securely through third-party providers such as Shopify, PayPal, or Stripe).

  • Purchase history and site interaction data.

We do not sell, rent, or trade any of your personal data to third parties.

How We Use Your Information

Your information is used solely to:

  • Process and fulfill orders.

  • Communicate order updates and shipping confirmations.

  • Improve our website and services.

  • Provide customer support.

  • Send promotional updates (only if you have subscribed to our newsletter).

Data Security

Our store operates on Shopify’s secure platform, which complies with the highest industry standards for data protection (PCI DSS compliance).
All payments and personal details are encrypted to ensure full security and confidentiality.

Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and improve overall functionality.
You may disable cookies through your browser settings, though some features may not function properly as a result.

Your Rights

You may request to access, update, or delete your personal information at any time by contacting support@evoraco.com.
We are committed to maintaining transparency and respecting your privacy rights under applicable data protection laws.

Final Note

By using our website, you consent to the terms outlined in this Privacy Policy.
Evora & Co. reserves the right to update or modify this policy at any time, and changes will take effect upon posting on this page.